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Terms & Conditions
CANCELLATIONS AND REFUNDS
We realise that sometimes plans change and where possible we will help you to move your holiday to a more convenient date. In the event of a cancellation, a charge is payable depending on the number of days before the proposed holiday start date.
The cancellation charge of bookings made through our website is a percentage of the rental cost of the holiday
0 – 13 days notice 80%
14 – 27 days notice 25%
28 – 55 days notice 20%
In the unfortunate event of the accommodation not being available due to fire, snow, extreme weather or other unforeseen circumstances, Fen Meadows cannot accept liability or responsibility for any loss but the full cost of the holiday will be refunded. We recommend guests have sufficient holiday insurance to cover such unlikely events.
COVID BOOKING GUARANTEE
Fen Meadows is offering a 'COVID Booking Guarantee' to all bookings from the 01 April, 2021. This assurance means that, should the government place national or localised restrictions on holiday stays and travel, Fen Meadows will either re-book your holiday or cancel and provide a refund in full.
Flexible re-booking is not available for cancellations that are weather-related or for any other reason.
GROUP BOOKINGS
We regret we are unable to accommodate group party bookings at this time. Please get in contact if you have any enquiries. Hi@fenmeadows.com
ARRIVAL AND DEPARTURE
Check-in time is between 3:00-9:00pm. Please ensure you arrive no later than 9:00pm as light conditions and staff assistance can not be guaranteed after this hour. Check-out time on departure day is by 11:00am. Please arrive at Fen Meadow on the day of check in where you will be met and guided to your tents.
NOISE AND BEHAVIOUR
We ask that guests keep noise to a minimum after 10.30pm and before 8am, in consideration of others and the wildlife. Staying in canvas tents will mean that noise travels. So please be mindful of others and keep the music levels down.
We ask that you kindly leave the tent in the same clean condition in which you found it. Please do let us know if anything breaks or is broken so it can be repaired immediately. If damage is directly attributable to the guest or items go missing, we reserve the right to request payment from the guest. By booking with Fen Meadows you agree to this condition.
SMOKING & FIRES
Smoking is not allowed in the tents, but you can smoke on your private patio, please dispose of cigarette ends responsibly, ash trays are available in request.
please do not leave burning candles, lanterns and fires unattended. We ask that fire pits are not moved from their positions.
DOGS
We are delighted to welcome 1 well behaved dog per tent. Dogs must be kept under control and on a lead at all times around the tents.
We have free roaming chickens on site so dogs must be never be left to run free on site.
Dogs must not be left unattended in the tent at any time. We ask that you do not allow your dogs on the furniture or bedding, or use the white bath towels for towelling off. We are happy to provide dog towels for this purpose.
On entering the tents please ensure your dogs are clean, and make use of the shower & boot room to washing & drying off.
Please pick up dog deposits and place in the provided bins around site.
Fen Meadows does not accept liability for harm or injury caused to your dog or in any incident your dog is involved. All dogs are welcome at the owner's responsibility & liability.
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By booking and staying on the Woodland Champions Club site or using it’s facilities you agree to become a member of Woodland Champions Club and have your details shared There is no fee for glamping membership and your details may be shared by Woodland Champions Club for the purposes of the running of the Club.‘
SAFETY / RESPONSIBILITY / LIABILITY
By booking and coming to Fen Meadows you agree that Fen Meadows accepts no liability for any theft, loss or damage of property, personal injury or any accident that may arise during your stay. You agree to be responsible for your own welfare, for your children, and any children in your care, and to take all reasonable precautions against personal injury, injury to others and damage to facilities and tents. Children must be supervised at all times while at Fen Meadows.
We take every care to ensure that you have a safe and enjoyable holiday, but cannot be held liable for any accidents or consequential loss or damage to the guest's possessions on the property or land.